Frequently Asked Questions

Frequently Asked Questions

  • Is Terragon Prime a self-serve platform?
    Yes, Terragon Prime is a self-serve platform.

  • Is Terragon group GDPR and NDPR compliant?
    Yes, Terragon group is GDPR and NDPR compliant.

  • How safe and secure is my data?
    We are regulated by the GDPR and NDPR laws so your data is absolutely safe.

  • How do we keep your data secure?
    All the data we collect is encrypted at both rest and transit.

  • What happens when I set my password and I am not able to log in with the password set?
    Click on forgot password to reset your password and ensure the password you are about to set contains at least 8 characters, lower case letters (a - z), upper case letters (A - Z), numbers (0 - 9), and symbols (#!*.,-&@^*).

  • Do we share your personal data?
    No, personal data is moved out of the platform. Clients have access only to the insights/aggregated data.

  • Can different people get different accesses within one company?
    No, It would be available in the future.

  • Can I compare the profiles I upload with what you have in the database to see where their characteristics differ?
    It is not available at the moment.

  • Can we provide managed services for customers?
    No,     TerragonPrime is a self-service Platform. Our live chats, product knowledge base and daily demo sessions have been strategically enriched to guide you through the process and provide help where necessary.

  • Can trackable URLs be branded?
    This feature is currently not available but is actively being worked on

  • Is retargeting possible for profiles that don't engage with an SMS campaign?
    This feature is currently not available but is actively being worked on

  • What is the cost for SMS?
    It costs N3.00 per SMS

  • Is the SMS cost different if I upload my own data vs when I build an audience on Prime?
    No, The SMS cost is the same

  • If I have a fixed budget to spend, can I set that during campaign creation so that I'm not forced to top up when my audience is larger than my balance?
    No.

  • Can the SMS text be up to 160 characters if I don't have a URL?
    Yes it is possible


  • Where can I find definition of terms and functions in the dashboard?
    In the Definition of Terms field located in the Knowledge base

  • Can I compare the profiles I uploaded with profiles in TerragonPrime's database to see where their characteristics differ?
    This feature is not available yet.

  • Is retargeting possible for profiles that don't engage with an SMS campaign?
    This feature is currently not available but is actively being worked on

  • Can I re-engage an audience they had previously engaged in a campaign.?
    This feature is currently not available but is actively being worked on

  • What currency will the wallet balance be denominated in?
    Naira (N)for Nigerians, US Dollars ($) if outside Nigeria.

  • What is the cost for SMS?
    N3

  • Can different people get different accesses within one company?
    No, but is actively being worked on

  • Can I compare the profiles I upload with what you have in the database to see where their characteristics differ?
    It is not available at the moment.